Refund Policy
We stand behind the quality of our work.
14-day refund window
If you are not satisfied with the intake process or initial direction of your engagement within 14 days of purchase, we will provide a full refund on single purchases. No questions asked.
- Full refund within 14 days on single purchases
- Subscriptions can be cancelled anytime
- Refund processed within 5-7 business days
After the 14-day window
Once the analysis phase is well underway, refunds are handled on a case-by-case basis. If there are quality concerns with the delivered work, contact us and we will work to make it right, either through revisions or a partial refund.
Free services
Market intelligence snapshots, the Daily Digest, and the free market assessment tool are provided at no cost and are not subject to refund terms.
How to request a refund
Email hello@infiniteideas.ai with your engagement details and we will process your refund promptly.